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Business Process Management (BPM)
TechCORE MSS is not the standard information technology consulting firm. We value the understanding and efficient design of organizations and processes as much as high-performing technology. Our structured business process analysis approach identifies inefficiencies, control gaps, performance management needs, and business growth inhibitors. We then drive to the root cause(s) across people, process, and platform and provide recommended solution roadmaps driven by qualitative and quantitative analysis. Our solutions result in bottom line efficiency gains and risk reduction.
The worldwide Covid-19 Pandemic and associated financial impact have challenged business processes needed to deliver your organization’s future-forward operations. It is now more critical than ever that business processes integrate seamlessly: people need to fill out forms, obtain approvals, obtain various critical pieces of information that reside in potentially multiple systems, especially as pertains to medically secured information, and even perform different activities within those systems as part of the process. Robust BPM supports vital continuity through responsive capabilities built for dynamic conditions.
Processes used to be designed to fit into the technology, but now the most efficient processes can be followed with the support of a powerful BPM solution to improve effectiveness, make information readily accessible, and streamline operations. Processes and procedures occur that involve interactions between different people and different systems. BPM products can be used to resolve various business challenges or gaps between people, process, and technology. TechCORE MSS’s BPM services include:
- Solution Strategy & UIX Application Design
- Product Vendor Selection
- Solution Delivery Planning
- Development & Implementation
- Launch & Go Live Delivery
- Post-Launch Support
- Operations & Maintenance (O&M)
Business Process Improvement (BPI) and Business Process Reengineering (BPR)
Business Process Improvement (BPI) and Business Process Reengineering (BPR) are the analysis and redesign of workflows within and between enterprises to optimize end-to-end processes and automate non-value-added tasks. TechCORE MSS consultants work together with clients to rethink and redesign the way organizations do their work to dramatically improve customer service, cut operational costs, and become world-class competitors.
Our team has years of experience and knowledge that is essential to improve the overall operations of an organization. Streamlined Processes are essential. Technology is required for operations to run smoothly, but processes that support natural user workflows critical to delivery. TechCORE MSS recognizes that an organization’s business processes are usually fragmented into sub-processes and tasks that are carried out by several specialized functional areas within the organization. Therefore, bringing TechCORE MSS Business Process Improvement (BPI) experts in prior to embarking on large initiatives has been proven essential to building foundational elements, organized structure, and disciplines needed to deliver results. Our services include:
- End-to-End Process Review
- Detailed Process Mapping Sessions
- Business Process Redesign
- Communications (Executive/Program) Improvement
- Issue-Resolution Management
- Proprietary Credentialed Center of Excellence (CCOE)
- Program Delivery & Management
- Business Transformation Planning
BPR is a structured approach to improving a company’s performance in areas such as cost, service, quality, and efficiency. We at TechCORE MSS understand that this process improvement change methodology starts at the highest level of a company and works down to the most granular level to overhaul the system in a short time. As a complete redesign, BPR differs from other methodologies where incremental improvements result from regular process updates.
Companies undergoing BPR must reassess their fundamental process flows and reform their processes with the goal of standardization and simplification. TechCORE MSS has enabled customers to undertake BPR efforts by analyzing their current processes and providing a gap analysis and subsequent recommendation in design and implementation of BPR frameworks. We have successfully implemented solutions for customers to address process improvements and create business efficiencies resulting in fewer leakages and better margins. These BPR initiatives have also resulted in controlling and mitigating fraudulent business practices. We specialize in the following technologies:
- Oracle BPM Suite