Case Studies

TechCORE MSS CASE STUDIES

Healthcare Records Process Management

Trinity Health invested in a BPM solution to integrate with a proven healthcare application that allowed doctors and nurses to collaborate on patient charts and records. TechCORE MSS (formerly known as ArchiTECH Solutions) joined the BPM integration project to immediately eliminate the backlog of application issues, provide application improvements, identify and resolve any critical-to-launch application/integration issues, and steer the project in the right direction for launch.

Referral and Authorization Process Automation

TechCORE MSS Business Operations consultants formerly known as ArchiTECH Solutions designed and implemented a solution that allows nurses from the government Veterans Hospital to initiate referrals and authorizations for customers to see physicians outside the Veterans Hospital network. The application integrates with hospitals through an information portal that has the capabilities to link with patient records to provide physicians with a holistic patient view and streamline authorized payments.

Rapid Application Deployment

State of Maine (SOM) was looking to make several updates to their current in-house processes, starting with paying out blocked and missed unemployment claims. TechCORE MSS formerly known as ArchiTECH Solutions team worked with the client team to rapidly implement a purchase order management, document management, and invoicing solution utilizing the Pegasystems BPM platform.

Veterans Affairs IPPS – Invoicing Solution

VA FSC was working with a legacy system that was becoming increasingly outdated and unmanageable, especially as the volume of incoming invoices increased. The client selected Pega product to improve automation, speed, and capacity; and asked TechCORE MSS formerly known as ArchiTECH Solutions to implement a solution with this software platform. The efficiency of the new system allowed for cost savings and dramatically increased processing automation.

Legacy Enterprise Modernization

TMG Health selected Pegasystems’ PRPC to be the platform for their new enterprise, and TechCORE MSS formerly known as ArchiTECH Solutions was chosen as the preferred services provider to implement the entire BPM solution. TechCORE MSS consultants were involved from inception to launch in replacing TMG’s Medicaid call centre and application used to enrol new patients in Medicaid programs.

Healthcare Legacy Integration & Modernization

CareFirst had an existing legacy and new-age portal application systems and had a need to integrate the different systems with a BPM software solution. TechCORE MSS formerly known as ArchiTECH Solutions was selected as the primary consulting group to provide subject matter expertise for the Pegasystems integration solution. TechCORE MSS collaborated with the client at all phases of the software development lifecycle, helped to develop strategy and approach, and assisted with writing integration code.

Case Management & Mobile Solution

Veteran Affairs Career Development group (VA for Vets) had a program for veterans to build resumes and work with mentor coaches to build new careers. TechCORE MSS formerly known as ArchiTECH Solutions was asked to join the solution delivery team for expertise in Appian BPM implementation. TechCORE MSS consultants provided an application assessment and analysis to determine areas of improvement with process models and the overall design for the case management application

Center of Excellence - Mission Critical Operations & Compliance

TechCORE MSS formerly known as ArchiTECH Solutions was asked to leverage the expertise in BPM solution implementation to automate the processes and streamline the operations related to submissions from farmers and private landowners to improve, protect, and conserve natural resources on private lands (soil surveying, classification and water quality improvement). The solution provides regulatory compliance solution while improving operational efficiency.

Bids & Ordering Processing Management

CVS Health had a manual process for enrolling clients and members in the Medicare Part D Program. TechCORE MSS formerly known as ArchiTECH Solutions was chosen to deliver a centralized workflow, implement approval processes, provide audit and tracking capabilities, and integrate seamlessly with core legacy enrollment systems to handle membership volume growth. Automated processes decreased time for new enrollments and changes to existing client accounts from two weeks to 24 hours.

Contracts Management

Vermont Agency of Transportation needed to actively manage construction contracts related to engineering financial management. Client looked to TechCORE MSS formerly known as ArchiTECH Solutions as a service provider who was responsive and reliable to conduct application improvements, resolve application issues, and be readily available for on-demand application support services.

Healthcare Solution

As one of the largest medical supply distributors in the country, Medco needed an enterprise solution to run their business and update existing business processes that were outdated and non transferable. In addition, duplicate and redundant data were being captured through multiple stovepipe applications that didn’t communicate with one another.

Financial Management / Case Management

Department of Transportation Federal Transit Administration needed to provide state and local transit financial authorities with the ability to request funds from federal government agencies. The client needed to modernize their legacy system to support the increased demand and volume of contracts, acquisitions management, and operations. The government required a flexible and scalable a BPM application to meet current and projected future needs.

Financial Client Portal

Acxiom is a provider of personal, financial, and property information to insurance and financial companies. Acxiom selected Pega PRPC to support their high-volume transaction business, but needed a top-tier technical team to support the various data systems solution.

Procurement Management

TechCORE MSS formerly known as ArchiTECH Solutions provided a full application assessment and analysis that highlighted application concerns, high risk areas for re-design, and opportunities for application enhancement post-upgrade. TechCORE MSS worked with the client team to establish a “Get Well” schedule to include upgrade services, implementation of a Center of Excellence, application enhancements, and critical issue-resolutions.

Modernization

Department of Transportation Federal Transit Administration needed a way to govern monthly and annual national ridership programs. The client was dependent on legacy systems to manage and access data in outdated applications. The goal was to leverage new BPM technology to integrate with legacy applications in order to access legacy information and manage ridership program operations.

Contract Management

General Services Administration (GSA) needed to actively manage procurements, solicitations, and awards for the Public Building service. The client was looking for a comprehensive solution to automate the contract management lifecycle, improve data quality, enhance immediate reporting capabilities, and decrease associated cycle time.

Upgrade Services

The Food and Drug Administration had four environments that were outdated and at risk for losing software support for their application. The configuration setups were also incongruous to one another and frequently encountered warnings due to the limited amount of memory allocated on their servers. The client was in need of upgrade services and to configure all of their environments for better performance and easier future upgrades.

Modernization/ Case Management/ OperationManagement

Freddie Mac management chose Appian BPM software to automate operations within its Single-Family division. The client team had immediate need to find trusted advisors with Appian delivery expertise for collaborating with their BPM CoE team to increase current projects’ velocity, launch a new critical application, and assist improving the projects’ quality and delivery of on-going application/delivery.

Customer Relationship Management (CRM)

ProDoula is a small business based out of New York whose mission is to elevate the role of doulas to a professional level through industry leading workshops and certifications. As a small company, their need for a CRM product went beyond just a simple functioning application; they needed a system that was efficient and a support structure that enabled them to maximize their ability to coordinate and maintain all of their doulas and workshops.

Modernization / Case Management / Operation Management

Universal Service Administrative Company (USAC) had a need to manage funding applications, contracts and complex customer service cases to school and library systems. The client required a team to deliver a faster, more reliable way of applying for funding, as well as a robust case management system for the entire life cycle of the funding process including Applicants, Consultants, and Service Providers. The team must build, maintain and debug the system application.

Modernization

Integrated Telecom Solutions, Inc. of Riyadh, Saudi Arabia needed a Modernization Program to re-build its system based on the documented “As-Is” functionalities using the Pegasystems platform already licensed by the client organization.

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