Help Desk Coordinator

Full time TechCORE MSS in Consulting , in Information Technology
  • Virginia, United States, 800 Corporate Drive, Suite 301, Office 309, Stafford, 22554 View on Map
  • Post Date : March 25, 2021
  • Apply Before : July 10, 2021
  • Salary: $25,000.00 - $32,000.00 / Yearly
  • Applications 0
  • View(s) 370
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Job Detail

  • Career Level Consultant
  • Experience 5 Years
  • Qualifications Degree Bachelor

Job Description

Help Desk Coordinator Full-time professional with work experience as a break/fix desktop support representative. Must be able to work on site 100%

Technical Knowledge and Skills:
  • This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers. This position is not purely phone support and will be 100% on site.

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