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USAC - MODERNIZATION / CASE MANAGEMENT / OPERATION AUTOMATION
Universal Service Administrative Company (USAC) had a need to manage funding applications, contracts and complex customer service cases to school and library systems. The client required a team to deliver a faster, more reliable way of applying for funding, as well as a robust case management system for the entire life cycle of the funding process including Applicants, Consultants, and Service Providers. The team must build, maintain and debug the system application.
TechCORE Management Solutions Services, formerly known as ArchiTECH Solutions, consultants gathered requirements with key stakeholder groups and developed multi-processes to handle the funding application creation, concurrence, and reservation. TechCORE MSS consultants also facilitated integration with legacy systems, and helped in quality assurance and testing activities.
TechCORE MSS provided issue resolution for pre-existing processes and expressions and utilized the latest Appian software features to create dynamic records and reports. Furthermore, TechCORE MSS consultants delivered application demonstrations while leading the project delivery team throughout the development lifecycle. The client looks to TechCORE MSS consultants for more than development services and sees our team as trusted advisors on Appian application design, solution architecture, and enterprise integration.
Our consultants played a crucial role in the successful launch of the E-rate Productivity Center system (EPC). The team worked closely with the client to develop a highly customized system to handle applications, contracts, and funding. The system was also designed to handle complex customer service cases that may arise in the application process. The utilization of the Appian BPM platform enabled this accomplishment and is projected to have an immense impact to the return on investment.