Modernization / Case Management / Operation Management

FREDDIE MAC - MODERNIZATION / CASE MANAGEMENT / OPERATION MANAGEMENT

  • Application Assessment & Analysis
  • Backlog Management
  • Functionality Enhancements
  • Application Bug Fixing
  • Client Demonstrations
  • Project Schedule Development
  • Center of Excellence Improvements
  • Application Issue-Resolution
  • Management of Reporting Development
  • End-to-End Testing

Client Challenge

Freddie Mac management chose Appian BPM software to automate operations within its Single-Family division. The client team had immediate need to find trusted advisors with Appian delivery expertise for collaborating with their BPM CoE team to increase current projects’ velocity, launch a new critical application, and assist improving the projects’ quality and delivery of on-going application/delivery.

Client Success & Solution

TechCORE Management Solutions Services, formerly known as ArchiTECH Solutions, provided a team of highly knowledgeable BPM Solution consultants that worked alongside the BPM CoE team to ensure quality solution delivery with the high-profile product development project, while increasing the solution delivery velocity in order to truncate the application launch schedule. The TechCORE MSS team was also asked to kick- off a project for bank transfer operations automation by working with the business customer to review requirements, define Use Case Stories, design application to client expectations, create initial application demo, and drive full application development.

Benefits & Results

Our consultants truncated launch delivery 4.5x faster than prior developers’ path, with scalable quality of design and best practice configurations.

Professional Services Provided

  • Business Process Re-Engineering
  • Operations Assessment & Analysis
  • Operations & Maintenance Support
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