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VETERANS AFFAIRS IPPS – INVOICING SOLUTIONS
Veterans Affairs Financial Services Center (VA FSC) processes non-medical invoices for all internal VA entities, as well as for other government agencies, as a franchise fund service. The VA FSC was working with a legacy system that was becoming increasingly outdated and unmanageable, especially as the volume of incoming invoices increased. Capacity, accuracy and timeliness issues were flagged, and forecast to escalate.
The client selected Pega’s product to improve automation, speed, and capacity, and asked TechCORE Management Solutions Services formerly known as ArchiTECH Solutions to revamp their invoicing processes and implement a Pega solution. The system was required to handle invoice processing requirements beginning with mailroom functions, image scanning, and data entry at peak volumes that were projected in excess of 10-40K invoices per day. The same system also provided workflow analysis and optimized methods and procedures to simplify the processing of widely-varying invoice types, with the ultimate goal being the elimination of the physical handling of paper.
The efficiency of the new system’s automation dramatically increased daily processing capacity, and generated the necessary service capacity to support new invoice processing accounts both within VA as well as for government franchise client growth. Accuracy and timeliness improvements generate benefits across the organization and its clients. Further, cost savings were realized as the required manpower to process invoices was reduced by 6.5 people on the invoice processing team.